Type of Role: Permanent, Full Time, shifted environment. The position is not based at our offices and requires you to work from home on a part time basis (20-30 hours per week) in a noise free environment. This is a permanent position and includes benefits such as Medical Aid and Provident Fund. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment. Associates will be required to communicate with customers via phone, email and chat so a suitable home office and quite work area is needed.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.Īmazon is seeking bright, articulate, detail-oriented and disciplined applicants with a desire to contribute to world class customer service in a Virtual (Work from Home) environment. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. Virtual Customer Service (VCS) is a 'Work from Home' model for South Africa.
You may reside anywhere in South Africa to be considered for this role. This role requires South African citizenship / permanent residency.
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